1. Do I need an account to place an order?

No, guest checkout is available. However, creating an account gives you access to a faster checkout experience, full order history, and early access to new arrivals and exclusive promotions.

2. What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal for a secure and convenient checkout.

3. Is my payment information secure?

Absolutely. All transactions are processed through an SSL-encrypted connection. Your card details are transmitted directly to our payment provider and are never stored on our servers.

4. Are prices displayed in USD?

Yes, all prices on our site are listed in US Dollars. If your card is issued in a different currency, your bank will apply the applicable exchange rate at the time of processing.

5. How do I enter my shipping address correctly?

Please ensure your shipping address is entered in English using standard Latin characters. If your address contains special characters or accented letters, substitute them with the closest English equivalent to avoid delivery issues.

6. Can I update my shipping address after placing an order?

Once an order has been processed or dispatched, we are unable to modify the shipping address. We recommend using a permanent residential address rather than a temporary one to ensure smooth delivery.

7. How long does delivery take, and how do I track my order?

Delivery times vary by region — please refer to our Shipping & Delivery page for full details. Once your order ships, you will receive a tracking number by email. You can monitor your shipment at 17track.net. Please allow a few days for tracking information to update.

8. What should I do if items are missing from my order?

If your order arrives incomplete, please contact us immediately at support@olilos.com with your order number and a description of the missing item(s). We will resolve the issue promptly.