Return & Refund Policy
Return & Refund Policy
Your satisfaction is our priority. If you are not completely happy with your purchase, we are here to make it right. Please review our policy below before initiating a return.
Standard Returns
We accept returns within 30 days of the delivery date. Eligible items will be refunded to your original payment method. Please note that original shipping charges are non-refundable.
Return terms may differ during promotional periods. We recommend reviewing the specific terms of any active promotion before placing your order.
For products purchased through an authorised third-party retailer, please contact that retailer directly to initiate a return.
How to Return an Item
Email support@olilos.com with your order number and the item(s) you wish to return.
We will provide you with a prepaid return label and instructions for the next steps.
Securely package your item and drop it off at the designated carrier location.
Once we receive and inspect your return, your refund will be issued within a few business days.
Damaged Items
If your order arrives in a damaged condition, please email support@olilos.com with the subject line DAMAGED, along with your order number and clear photographs of the damage. This must be submitted within 14 days of receiving your order.
Missing Items
If your order is incomplete upon arrival, please contact us at support@olilos.com with the subject line MISSING ITEM and include your order number. We will investigate and resolve the issue as quickly as possible.
Address:FLAT/RM A 6/F WING WAH BUILDING 33-39A PITT STREET YAU MA TEI
Company Registration Number:72315065